For orders shipped to countries within the European Union
1. How to inform us in case you wish to return your purchase
We want you to be fully satisfied with your purchase from us.
However, if you are not satisfied and wish to exercise your right of withdrawal you must contact our customer service by email at firstname.lastname@example.org within 14 calendar days from the date of receipt of the ordered products. You may also use the form, which is available here and which has been provided to you in connection with the order confirmation.
Return of products must be done without any delay and latest within 14 days from the date of your notice of withdrawal.
2. You are responsible for the payment of the return fee
You are responsible for the payment of costs incurred in returning the products to us, except in case the products you have received are proven to be defective.
The amount of the return fee is currently 10€ for all countries within the European Union.
3. How to return
You are responsible for handling the products diligently while they are at your care.
All accessories and packaged components must be returned together with the returned products. Please note that a Product Bundle is considered as one product and you must return all items included in the Product Bundle in question.
You must diligently pack the products for return shipment so that they will not be damaged. Please use suitable packaging with sufficient protection against shipping damage. Please note that you do not have to return the carton crib included in the original delivery.
4. Refund of your payments
When you have exercised your right of withdrawal, we will refund the payment we have received for the products, excluding the amount of the return fee.
The refund is processed within 14 days from the receipt of your notice of withdrawal. However, we have the right to suspend the payment of the refund until we have received the returned products or you have proved to us that you have shipped the products.
The refund is made in the same payment method that you have used when you ordered the products. You will not incur additional costs for refunds.
If the products you have received are defective, do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact our customer service at email@example.com without delay.
In case of such shipping errors or in case the products you have received are proven to be defective, as defined in the applicable mandatory law, we will rectify such non-conformities without undue delay.
In the event that the claim leads to the products being returned to us, we shall be liable for the costs of delivery caused by such return.
Unfortunately we do not offer exchanges.